Your clinic's data, in a conversation.
Connect your practice management system, then ask your numbers the questions you actually want answered — and get answers, not dashboards.
- “What is my customer lifetime value? What should it be?”
- “What’s my billing split between Medicare, private health, NDIS and DVA?”
- “What are my clinic’s biggest areas for improvement?”
- “Who are my top 20 patients by lifetime spend who haven’t attended in 6 months?”
Works with your practice management system
Your patient data, locked down.
Your practice data stays in Australia, on AWS Bedrock in Sydney. Every connection is read-only. Every conversation is encrypted.
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Australian data residency
Your data lives in Australian data centres — never crosses the Pacific. Even the AI that answers your questions runs in Sydney.
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Read-only PMS access
We connect through an API key you create — and revoke any time. We can't change, delete, or write anything back to your PMS. Ever.
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Encrypted at rest & in transit
Bank-grade encryption on every byte stored, and TLS on every connection. Database backups inherit the same encryption envelope.
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Conversations stay yours
Your chat history is encrypted with a key tied to your account — not pooled, not shared, not used to train any model.
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Aligned with the Australian Privacy Principles
Built by an AHPRA-registered clinician with the APPs in mind — minimum data collection, purpose-limited, securely retired when you cancel.
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Plain-English privacy policy
What we collect, why, where it lives, and how to delete it — on one page, no legalese. Read the policy →
If you could talk to your PMS. What would it say?
Practice Health Score
One number. One lever. One thing to fix this month.
Your Practice Health Score rolls booking depth, revenue mix, retention and efficiency into a single number against the AU range — then points at the one signal pulling it down hardest.
Not just “recall return rate is 27%.” “Recall return rate is 27%. The AU range is 55–65%. Closing the gap is worth about $8,400/month. Here's the list of 12 patients to call this week, and the metric to watch to see it work.”
Your overall score is 78 (Healthy). Efficiency is your biggest opportunity — focus there for the fastest improvement.
Revenue opportunity
The exact dollars you're leaving on the table — and how to recover them.
Most clinic-management tools tell you what you billed. We tell you what you should have billed — the missed recall, the under-priced service, the funding stream you're under-using, the no-show pattern eating into Tuesdays.
Every quarterly report and every chat answer comes with a number next to it: “there’s about $X/month sitting there, here’s the lever to recover it, here’s the metric to watch to see it work.”
You don’t need to be an analyst to see it. You just need it surfaced.
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$8,400/mo
Recall returns
27% return vs AU range 55–65%.
Call the top 12 lapsed patients this week. -
$3,200/mo
Under-used funding stream
DVA at 4% of revenue vs AU 12–18%.
3-step outreach to local case-managers. -
$1,800/mo
Tuesday no-shows
14% on Tuesdays vs 4–8% AU range.
48-hour reminder + late-cancel fee. -
$2,400/mo
Under-priced services
Initial consult 18% below local market.
Bring in line; review quarterly.
~$190,000/year showing up in your reports as “we just didn’t see it.”
What's in the report
Every quarter, you get:
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Revenue opportunity
The exact dollars you're leaving on the table — and how to recover them.
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30-day action plan
The single biggest lever to pull this month, plus two follow-ups.
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Strategy playbook
This week, this month, this quarter — the prioritised plan based on your numbers.
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Practice Health Score
One number against the AU range — and what's pulling it down.
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Revenue source split
Which funding stream is under-used vs the AU range.
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Patient retention curves
Is your patient roster growing or leaking?
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Active patient base & LTV
Lifetime value per patient. The 12 patients worth calling first.
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No-show rate (with $ cost)
The exact dollar cost of missed appointments — and the weekday driving it.
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Practitioner utilisation
How full each diary really is, with the AU benchmark next to it.
What clinic owners ask first
Why not just ask my accountant?
Your accountant tells you what happened. We tell you what to do about it. Most accountants aren't clinic operators — they don't know what to look for, and you don't know what to ask.
Why not just use my PMS reports?
Cliniko has the reports. We tell you what to do about them. Cliniko shows you a recall list of 80 patients; we tell you which 12 are worth your time this week. Cliniko shows your revenue split; we tell you which funding stream is under-served against the AU range and how to close the gap. Cliniko shows your no-show rate; we tell you exactly how much it's costing you and which weekday + reminder change will fix it.
You can absolutely build the same insights in Cliniko — it takes about 2 hours per month, a few spreadsheets, and a willingness to learn the reporting tool. Or you can ask in plain English and have the answer plus the action in 30 seconds. Same data; different job.
Why not just ask ChatGPT or Claude?
Two reasons: safety and accuracy. A general chatbot has no secure access to your clinic's numbers — you'd be pasting sensitive data into a tool that may use it for training, with no guarantee it stays in Australia. Kookaburra connects directly and read-only to your practice-management system, runs on AWS Bedrock in Sydney so your practice data stays in Australia, and never uses your data to train anything. It's also purpose-built for Australian allied-health practices — it understands Medicare, DVA, NDIS and Workcover funding, recall and no-show patterns, practitioner utilisation, and how your numbers compare to real AU peer benchmarks. A general chatbot can only give generic answers; Kookaburra gives you specific ones, grounded in your actual data.
Is my patient data safe?
Yes. Read-only connection to your Cliniko account, hosted on AWS Sydney, no patient identifiers leave the system. Full data lifecycle policy on every report.
How long does setup take?
About 5 minutes. Plug in your API key, your first report generates automatically within 30 minutes. You can then ask any business intelligence questions regarding your clinic business data.
What can I ask my PMS?
- Break down last quarter's revenue by funding source — Medicare, DVA, NDIS, Workcover, HCP, private.
- What's each practitioner's revenue per booked hour, and per available hour, over the last 3 months?
- How much revenue did we lose to no-shows and last-minute cancellations last quarter, and which practitioners' diaries are most affected?
- …and many more.
One product, priced to your size.
Everything's included on every plan — you only pay for the size of your practice. Cancel anytime.
Just you — 1 practitioner
2–4 practitioners
5+ practitioners
- Live data chat — ask your clinic's data the questions that actually matter
- Quarterly business intelligence report auto-delivered
- 7-pillar performance breakdown + Practice Health Score
- 90-day action plan
- Patient-level insights (lapsed lists, top spenders, repeat no-shows)
- Read-only Cliniko & Halaxy integration
- Processed on AWS Bedrock in Sydney — your data stays in Australia; encrypted at rest
- Email support from the AHPRA-clinician founder
Not sure which? Connect your clinic and we'll suggest the right plan from your actual practitioner count.